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| Amazon, Zappos & Google - How do Customers Define Your Company? |
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The client experience is integral to preserving the existing client base but impacts a company's ability to market to
new clients. We will hear the perspective of the home office, producer and third-party administrator on the value of
investing in the client experience space. Speakers will discuss how a cohesive corporate strategy for the client
experience brings value to your organization, a brokerage agency tries to deliver a consistent customer experience
working through multiple companies and a third-party administrator delivers consistent service to varying brands
and companies.
Terese Capizzi - Northwestern Mutual
John Jones - LTCG
Debra Newman - Newman Long Term Care
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