25727 - CCC ONE Estimating and Customer Experience [ ] - Fleetwood Onsite Conference Recording

Product 8 of 57

From: NACE / CARS 2015 Expo and Conference

25727 - CCC ONE Estimating and Customer Experience

$10.00

Select Format:

Format: MP3 Download $10 - or - Compact Disc $12

Presented by: Jennifer Hubbard

Description:

The CCC ONE Estimating and Customer Experience session will focus on estimating principles and improving the customer experience. Topics will include Touch Estimating, OEM repair procedures, customer communication and marketing. This session will most benefit owners, customer service and estimating staff utilizing CCC ONE.

ESTIMATING:

Repair Methods
Touch Estimating
Email Estimate
Advanced Tips

CONSUMER EXPERIENCE:

Update Plus
Status/CSI - Improving the customer experience
Customer Experience Dashboard
Reporting - Hot sheets, customer replies, promise date accuracy
Carwise