Powerful Non-Defensive Communication: Tools for Enhancing the Transformational Power in Collaborative Process
Sharon Strand Ellison, MS
Duration: 90 min
Format: MP3 download

When people react defensively, they are physiologically incapable of participating in a cooperative process. Learn a communication paradigm that can disarm defensiveness, often instantly, by making small changes in intention, tone, body language and phrasing. Not a script, non-defensive communication is a spontaneous, real way of creating trust and transformation.