Format: Video of Slides with Audio
Presenter: Scott Carothers, Tom Jennings
Installation services are the DNA of many retail floor covering stores which is fueled by a host of talented installers. While similar products are nearly always available elsewhere, it?s what your firm does with these products that make it unique. We will explore how retailers and installers can work together to increase the likelihood of a successful installation and a satisfied customer. This session will address the key issues that plague installers and retailers today, including how a retailer can judge an installer?s abilities and skill level before hiring or contracting them, the most common challenges that installers face and how retailers can alleviate that burden, the key actions a retailer has the right to expect from an installer, and many more key issues. Retailers and installers in the audience will also have the opportunity to share their triumphs and challenges. Most importantly, we will put it all together to give you the tools you need to work together for the good of the industry and your bottom line.
Upon completion of this session, participants will be able to:
? Identify what retailers and installers have the right to expect from one another
? Recognize how retailers and installers can work together to increase the likelihood of a successful installation and a satisfied customer
? Improve the retailer/installer relationship
? Use their installation services to increase their profitability