Airica Steed
Implementing Patient Experience Improvement Strategies
In the wake of a momentous burning platform for change coupled with plaguing adversities reflective of its highly unionized and civil service environment, the University of Illinois Health System embarked on an enterprise-wide transformational journey to create an exceptional, world-class experience for patients, families, employees, volunteers and providers, coined the ?UI Health Experience.? This journey reflects a commitment to a patient- and family-centered culture, an engaged workforce and dedication to continuous improvement using Lean Six Sigma. This presentation will reveal UI Health?s real-world case study, including actionable best practices and key lessons learned. The University of Illinois Health System is a 2014 Press Ganey Success Story Award winner.
Academic Medical Center, Inpatient
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