Melanie Rosdahl, Radiance Carter, Rhonda Brown

Implementing Patient Experience Improvement Strategies Have your clinical staff members completely ?bought into? the concept of the Patient Experience? Are you struggling to keep them engaged and connecting with their patients? Maybe enabling them to see themselves in the same way that others see them would boost their engagement. When DeKalb Medical began implementing simulated patient interactions with all clinical staff using Video Simulation Labs, the health system?s patient experience scores soared. In just five months, the organization?s Nurse Communication scores rose from 74.8% to 81.9% and its Pain Management scores increased from 69.5% to 77.0%. This session will offer participants insight into their virtual journey. Frontline/Ancillary