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 24067 - Patient Voice: Using it to Improve Patient Experience in an Outpatient Setting $15.00   
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Aurora Gonzalez-Bautista, Anthony Carty, Ralph Rios, Maria Gauthreaux

Creating a Culture for Sustainable Change West Kendall Baptist Hospital has made great progress on its journey to improve the patient experience. Learn about the initiatives that enabled the hospital to capture the voice of the patient, receive real-time feedback, empower their teams and create a seamless multidiagnostic outpatient process. When guided by the patient voice, even the smallest changes can have a meaningful impact on the patient experience. Oupatient

 






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