Rhonda Scott, Lestevia Moore
Delivering Compassionate Connected Nursing Care
This session will focus on how a large urban safety net hospital improved its patient satisfaction scores in the Nurse Communication domain from the 2nd percentile to the 99th percentile. Improved communication had a ripple effect in achieving outstanding quality results, such as being a top performer in reducing the number of falls with injury. These improvements were also responsible for saving the life of a patient who was experiencing a stroke during a follow-up discharge phone call with his primary nurse. Grady Health System is a 2014 Press Ganey Success Story Award winner.
Inpatient, Nursing
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