Amy Burton, Tracy Pogue, Dr. Charles Dennis
Implementing Patient Experience Improvement Strategies
Changes in how we interact with patients and with one another can produce extraordinary results. Improving the patient experience was challenging across the more than 100 practices within the OSF Medical Group Physician Enterprise, which had just become one of the 32 Pioneer Accountable Care organizations. The presenters will share methods used to increase overall satisfaction. ?Just What the Patient Ordered? blended teamwork, training, consistent communication and goals to ultimately improve the patient experience. OSF Medical Group ? OSF HealthCare is a 2014 Press Ganey Success Story Award winner.
Medical Practice, ACO/PCMH, Transparency
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