Format: Audio

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Rodney Tucker, Chris Brainard

Supported by the contingency approach to leadership, which emphasizes that the effectiveness of leadership depends on leaders adapting their management style to fit the situation, West Chester Hospital transitioned to a new nurse staffing model. Leaders adopted an innovative approach that promotes critical thinking and flexibility, and empowers charge nurses to optimize nurse-patient ratio assignments. Gain insight into this new strategy and how it helps manage patient volumes and optimize patient-centered care.