From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Anne Grill, Aimee Mungovan, Emily Fischer

The number of regulatory patient experience surveys demanding the attention of hospital leaders continues to increase dramatically. In this session, the speakers will provide the latest updates on HCAHPS, Child HCAHPS, ED CAHPS and OAS CAHPS, and review of the most recent rules and regulations for each setting. A dynamic panel of experts in performance improvement and regulatory changes will answer questions. Attendees will leave with knowledge of the timing for implementation and administration details, as well as a clear understanding of what actions they should take to prepare their organizations and staff.