From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Thomas Lee

To reduce the suffering of patients and caregivers, provider organizations need to do more than fight the causes of burnout?they need to build resilience that can sustain their personnel. This means drawing on tools such as Appreciative Inquiry and the lessons from psychology research on how passion and perseverance combine to cultivate the grit needed to address complex challenges on a sustained basis. The speaker will provide examples of how to use these tools and insight from health care and other sectors.