From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Laura J. Wood

Using a case study approach, this session will describe key strategies and tactics implemented over a multi-year period within an academic pediatric health system to impact organizational culture and the environment of care. A series of evidence-based changes introduced within nursing from the point-of-care, board room and throughout the organization that contributed to measurable safety, quality and nursing engagement outcomes will be described.