From the Press Ganey National Client Conference
Format: Audio

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Compact Disc $20

Presenter: Elena Memoracion, Mary Anne McNamee

North Shore University Hospital launched an innovative program centered on engaging front-line staff in creating an environment of shared problem solving around processes, and implementing a systematic approach to accelerate the application of evidence-based practices across the nursing organization. In addition to discussing this program, session presenters also will highlight how new strategies employed across a variety of processes empowered staff to focus on improving safety, engagement and patient experience, resulting in nurse and patient outcomes that outperformed the national benchmark.