From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Kim Hollon

A simple human error can change the lives of many forever. In this session, presenters will discuss Signature Healthcare?s journey to zero harm and how the organization transformed its safety culture with a goal to reduce sentinel events by 60% to 80%. Specifically, attendees will learn how a diagnostic assessment of harm events led to the establishment of a safety bundle of tools, staff training and accountability actions, and how to implement these changes to build a positive, sustainable safety culture in their own organizations.