From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Jim Merlino, Nell Buhlman

Safety, quality and experience of care are critical components of the promise providers make to patients and their families. Organizations that consistently keep the patient promise understand the interactions between and among these components and physician and caregiver engagement. They also know how to leverage that understanding to identify and act on opportunities for improvement that will have maximum impact. During this session, Buhlman will review the evidence base that demonstrates the interactions between safety, quality, experience and engagement. Merlino will discuss how organizations can use it for strategy setting, and how to align culture and design integrated tactics to improve leadership, messaging and overall performance improvement.