From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Laurie Rack, Carla Spagnoletti, Jennifer Corbelli, Jill Allenbaugh
In this session, attendees will hear details of an innovative curriculum for teaching residents and nurses how to best communicate with patients in an inpatient setting. This curriculum focuses on clear health communication, using health literacy principles. Attendees will see examples of the components, including didactic material, video demonstrations of ?bad? and ?good? provider-patient discussions and role-play scenarios that participants used to practice key communication skills. An evaluation overview of the curriculum and outcomes data also will be shared.
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