From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Karen Byrnes, Sandra Rush
Maintaining focus on patient experience initiatives can be difficult?especially when they are competing for quality, safety, staffing and productivity initiatives. In this session, attendees will learn how to heighten the focus on patient experience through weekly focus meetings with key departments, as well as create a dynamic agenda that drives action from the core group throughout the hospital.
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