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 29743 - Achieving an Exceptional Patient Experience for Inpatient Rehabilitation $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Jennifer Torosian, Anastasia Luby

The Centers for Medicare & Medicaid Services is currently developing the Inpatient Rehabilitation Facility Consumer Assessment of Healthcare Providers and Systems (IRF CAHPS) experience of care survey. Voluntary participation in IRF CAHPS is forthcoming, so it is prudent to gain insight on this program now. Attend this session to learn the benefits of using a setting-specific CAHPS survey tool and developing a baseline to help your organization prepare for regulations, as well as how adding real-time point-of-care surveys can support ongoing assessment of current initiatives.

 






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