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 21204 - Untangling Metrics - How Citrix Used Design Thinking to Create an Exciting Metrics Environment $12.00   
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On the journey to find the right metrics/analytics, Citrix discovered that it is not an HRIS activity; it requires understanding of the users' needs, how to prototype, and gain acceptance. They applied Design Thinking processes to turn the metrics experience 180 degrees and get great acceptance from HR and managers. Rich Berger and Keith Erickson will demo the methodology and share the outcomes.

Presenter(s):

Rich Berger, HRIP, SPHR, Group Director, Global HRIS & Metrics, Citrix, has over 30 years' experience as a practitioner and thought leader in human resources and HR technology. At Citrix he is responsible for global HRIS strategy, metrics & analytics, and HR technology for employees.

Keith Erickson, Senior Manager, HR Metrics and Analytics, Citrix, has been working in this industry for the past 13 years. His tenure has included time with global life science, service & high-tech companies.

 






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