Promoting HR Shared Services Success with Effective Change Management
Karen Francks
Format: MP3 Audio Download

Pepco Holdings knows all about preparing for the unexpected – this utility battles stormy weather and power needs for more than two million customers year round. So when it came to establishing a brand new HR Shared Services model to service 4,500 employees, all while operating in a tough regulatory environment and navigating regulations for unionized workforce members, leaders at Pepco put their superior change management skills to the test. Join Karen Francks, Manager of HR Services at Pepco Holdings, as she talks through effectively managing the change associated with planning and building a new HR Shared Service Center.

Karen Francks, SPHR, Birkman Consultant, Manager, HR Services & Disbursements, Pepco Holdings, Inc., is responsible for various HR services, accounts payable and payroll, and previously held roles in customer service, safety and HR leadership.