Case Study: Using Active Management Monitoring to Assess a Facility's Operational Discipline — An Overview of Dow Corning's Balance of Consequences Process

Presenters: Jeff Foisel, Dow Corning; Tom Work, Dow Corning

Do you know how effectively safety procedures and other key risk control requirements are working at your facility? What are the areas where management expectations and operational discipline do not coincide? Dow Corning, a global chemical manufacturing company, used a Six Sigma process to design a simple process that managers use daily to confirm that the key risks of a facility are being properly managed. Titled “Balance of Consequences,” the process is a framework that assists managers to set expectations, actively monitor the performance to the expectations, and provide both positive and negative feedback to the employees. It also generates statistical data to identify areas for improvement. This presentation will share the concepts and tools used to successfully implement this program at Dow Corning.