Is Your HR Shared Services Model Optimized to Drive Customer Experience and ROI for HR Technology?
Michael Martin, Amanda Wuest
Format: MP3 Audio Download

Whether you are looking to implement new HR technology or optimizing your current investment, your HR Shared Services organization is critical for your success. By attending this session, you will learn from industry leading practices and client case studies about how HR Shared Services can, and should, be positioned to ensure adoption, utilization and ROI for your HR technology solutions. Best practice and emerging trends for leading customer experience and engagement strategies, organizational roles and responsibilities, and interaction models for the HR and IT functions will be explored.

Amanda Wuest, Associate Partner, Aon Hewitt, has spent six years at Aon based in the United States—primarily working with global clients—and two years based in China. She has more than 10 years of combined HR consulting and HR generalist experience.

Michael Martin, Associate Partner, Aon Hewitt, is a senior member of Aon Hewitt's Organization & HR Effectiveness consulting business. With more than 20 years of industry experience, Michael helps clients improve the effectiveness of their HR function.