It just smells funny - Customer/Consultant Relationships That Work…and Those That Don't
Patrick Crane, Nicole Radil
Format: MP3 Audio Download

At some point, as an HR Technology or Payroll leader you are going to have to work with . . . a consultant!! Some customer/consultant relationships can be like marriages made in heaven. Other relationships may start out fine, but the decisions made by the other party and the approach taken to address issues can quickly lead to resentment and mistrust. It may be hard to pinpoint what the exact issue is, but everyone agrees, it just smells funny. The presenters will provide very different perspectives. They will talk about different approaches toward resolving issues and the impact of each resolution on both customer and consultant.

Nicole Radil, Senior Business Leader, Global Payroll, MasterCard International, is an accomplished and innovative business professional with a successful 18+ year track record of achievements in business and consulting, managing complex functional and technical operations and programs, and incorporating innovative solutions to achieve long-term goals.

Patrick Crane, PMP, Regional Vice President, Jeitosa Group International, has over 25 years of HR Technology Consulting and HR Operations experience. Prior to joining Jeitosa, he led the creation of global HR shared services organizations, enabled by the implementation of cloud-based, global HR technology solutions.