Kathleen Pelham, Caroline Rosen, Scott Shum

Delivering Compassionate Connected Nursing Care Teach Back is an evidence-based practice that provides the framework for a simple and effective system that Santa Barbara Cottage Hospital uses to educate patients about medication. Implementation of this staff-driven, patient-centered program has resulted in improved HCAHPS Medication domain scores and increased peer accountability. It has also fostered a culture of Teach Back throughout the Cottage Health System and has earned industry accolades for its impact on the patient experience. Inpatient, Nursing