Sherry Gravely, Natalie Rodriguez, DeDe Austin Moderator: Dawn Velte

Understanding the Patient Experience The Press Ganey Beacon of Excellence Award is given annually to top-performing organizations on the basis of extraordinary achievement. This award recognizes the top three clients per category who have maintained consistently high levels of excellence in patient satisfaction, employee engagement, physician engagement or clinical quality performance. In this session, a panel of 2014 award winners will share their insights, perspectives and key strategies that propelled their organization to success. Culture, Frontline/Ancillary