Format: Audio

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Emilie Bartolucci, Stephanie Finnel

BAYADA?s mission is to deliver home health care with compassion, excellence and reliability. The organization strives to make decisions based on data, not intuition. Client surveys measure progress toward fulfilling the mission and provide data to facilitate evidence-based, outcomes-oriented decision-making. This presentation features a prime example of how survey data and collaboration with office staff, field staff and clients helped to prioritize and implement improvements to the client experience.