Presenter: Ed Kless

Format: Download MP4 video of presentation slides and audio

This session is dedicated to the possibility that a professional can increase their effectiveness in working with their customers (not clients) if they adopt some concepts of consulting theory. Adopting these behaviors is not easy as it requires professionals to think differently than they have in the past. If you think you can think a bit differently about your professional relationships, you are invited to attend this conversational session.