| Item |
Wednesday, November 2, 2016 |
|
| Executive Leadership Conference Session |
|
| 27898 |
Executing a Successful Partnership |
Barclay Berdan, Daniel K. Podolsky |
| 27899 |
Leading a Cultural Transformation to Improve the Overall Experience |
Michael Ugwueke |
| Item |
Thursday, November 3, 2016 |
|
| Executive Leadership Conference Session |
|
| 27900 |
Navigating Health Care Reform Through Front-Line Leadership |
Chris Van Gorder |
| 27901 |
Small Fish in a Big Pond: Maintaining Your Community Hospital’s Identity While Leveraging the Benefit |
David Zaas, Katie Galbraith |
| 27902 |
Let's Get Real: How Empathy in Design Changes Everything |
Adrienne Boissy |
| 27903 |
The Challenge of Hardwiring Excellence |
Roberta Schwartz, Kim Goode |
| Item |
Friday, November 4, 2016 |
|
| Executive Leadership Conference Session |
|
| 27904 |
Tale of Two Cities: Inpatient Experience Rocks, Ambulatory Experience Lies within the Rocks |
William "Marty" Sargeant |
| National Client Conference Breakout Sessions |
|
| 27883 |
Improving the NICU Patient Experience by Empowering Families |
Kristy Lozina,
Regina Valencia-Companioni |
| 27884 |
Lowering the Volume, Increasing the Scores: A Multi-Disciplinary Approach |
Pamela Boyd, Elenie Lochonic |
| 27885 |
Preparing for MIPS: CAHPS Updates for Medical Group Leaders |
Mary Grace Kane, Sarah Ponder,
Emily Fischer |
| 27886 |
Activating Physician Culture with Physician Coaching on Relationship-
Centered Care |
Laura Cooley, Calvin Chou, Larry Hollier |
| 27887 |
Significant Increase: An Introduction to the Statistics of Patient Experience |
Kristopher Morgan |
| 27888 |
Identifying Strengths in Organizational Culture to Improve the Patient
Experience |
Suzanne Sterchi, Laurel Ris |
| 27889 |
Hiring and Coaching Strategies for Improved Employee and Patient
Engagement |
Grace Greenan, Lisa Steeves |
| 27890 |
High Intensity High Reliability: Safety at the Sharp End |
Kate Kovich |
| 27891 |
Coming Together to Improve the Patient Experience across a Complex Health System |
Lisa Allen, Deborah Miller,
Denise Remus, Sheree Riley, Dawn Hohl, Heather Webb, Cynthia Daniels |
| 27892 |
Creating a Family-Centered Experience through Survey Comment
Transparency |
Shannon Grad, Cheryl B. Hoey |
| 27893 |
Hourly Rounding: Creating the Foundation for Lasting Change and Successful Outcomes |
Bethany Simpson, David Chilicki |
| 27894 |
Engaging Front-line Care Teams to Improve Patient Experiences |
Carrie Desimone, Carrie Adelman |
| 27895 |
Leveraging Leadership Rounding to Improve the Patient Experience |
Shannon Hancock, Michelle Hennessy |
| 27896 |
Improving the Patient Experience and Nursing Sensitive Indicators through a Bundled Approach |
Mary Del Guidice, Kathryn Farrell |
| 27897 |
CURO Conversations: Enhancing Patient Relationships through Effective Communication |
Gieselle Poveromo, Yolanda Moore,
Justin F. Haynie |
