| Item |
Wednesday, November 2, 2016 |
|
| Academic Medical Center/Major Teaching Hospital (AMC) Preconference Sessions |
| 27821 |
Driving Patient Experience Improvement: Mayo Clinic’s Patient Experience Improve Model |
Thomas Howell, Pamela Prissel |
| 27822 |
A Hospital Built on LOVE: Shaping a Values-Driven Culture in a Busy Academic Medical Center |
Jackie Beckerman, Michael S. Leonard |
| 27823 |
The Community Benefit of Pooling HCAHPS: Lessons from the Chicago Landscape of Patient Experience |
Panel Discussion |
| Nursing Preconference Sessions |
|
| 27824 |
Clinical Nurse Leadership Model |
Joan Shinkus Clark |
| 27825 |
Nursing Transparency: A Springboard for Practice Change |
Carol Koeppel-Olsen |
| Pediatrics Preconference Sessions |
|
| 27826 |
Patient and Family Experience: Making Every Moment Matter |
Rachel Biblow, Alan Cohen |
| 27827 |
The Intersection of Risk Management and Patient Advocacy in the Pediatric Environment |
Lisa Scafidi, Brooke Goodwin |
| Rural and Small Community Hospital Preconference Sessions |
|
| 27828 |
The Remaking of a Rural Emergency Department |
Richard Cardosi, Anthony G. Steele,
Angela K. Scudder |
| 27829 |
Optimize Behaviors for Improved Patient Experience |
Jan Fuchs, Julia Klink |
| National Client Conference Breakout Sessions |
|
| 27830 |
Driving Change with Patient and Family Advisory Councils |
Char Ryan, Kaitlin Alderete |
| 27831 |
Essential CAHPS Updates for Hospital Leaders |
Anne Grill, Aimee Mungovan,
Emily Fischer |
| 27832 |
Stepwise Approach to Improve Patient Experience, Including Transparency: A Medical Practice Journey |
Rosalind Washington, Adam L. Myers |
| 27833 |
Developing Resiliency through Action Planning Readiness |
Sandra Tobar, Davonn Whitcomb,
Ashley Guidroz |
| 27834 |
Self-Improvement Techniques to Improve Nurse Engagement and the Patient Experience in the Emergency Department |
Kit Bredimus, Bob Dent |
| 27835 |
Physician Communication Training Improves Patient Satisfaction, Empathy and Burnout |
Katie Neuendorf |
| 27836 |
Employing Lean Methods to Reduce Hospital-Acquired Pressure Ulcers |
Micaela Monks, Jessica Perry |
| 27837 |
Giving Back to the Community and its Influence on the Patient Experience |
Charity Bohnhoff, Anna Singh |
| 27838 |
A Simple Tool to Build Deeper Patient Connections: G.R.E.A.T.™ |
Julie Danker, Thomas Scaletta |
| 27839 |
Leveraging Best Practices to Reverse EHR-Driven Decrease in Patient Experience |
Lisbeth Coulombe, Mary Ann Minsley |
| 27840 |
Improved Patient Experiences Start with Improved Caregiver Experiences |
Marisa Alack |
| 27841 |
Achieving Consistent Patient Experiences in a Multi-Hospital System |
Susan Robel, Denise A. Venditti |
| 27842 |
Initiating and Sustaining a Patient Experience Program at a Large, Multispecialty Group |
Ashley Padilla, Anna Barth |
| 27843 |
Insights from Other Industries: The Continuing Journey to Highly Reliable Care |
Gary Yates, Craig Clapper |
| 27844 |
Using Patients' Voices: Restructuring Practice Models to Improve the Patient Experience |
Anthony Vastardis, Christina Vallarreal |
| Item |
Thursday, November 3, 2016 |
|
| 27845 |
Creating a Culture of Compassion |
Kim Rinehart, Sean Keyser, Toni Land |
| 27846 |
Igniting a Passion for Compassion through Empathy Training |
Catherine Walls, Jody Barbarulo,
Jeannie Briley-Wallo |
| 27847 |
Improving Patient Experience for Clinic Patients through Transparency, Teaching Empathy & Compassion |
Michelle Collins, Bill Breen |
| 27848 |
Leader Coaching and Development Strategies to Drive Employee Engagement |
Lisa Foust |
| 27849 |
Building Compassion to Everyday Practice |
Christina Dempsey |
| 27850 |
Patient Experience Mapping: A Roadmap for Creating High Reliability in Ambulatory |
Alison Tothy, Sue Murphy |
| 27851 |
Strategies to Increase Nurse Survey Response Rates During Organizational Change |
Jackline Opollo, Joanne Muturi |
| 27852 |
Implementing Senior Leadership "Rounding" in a Home Care Setting |
Lois Bentler-Lampe, AJ Querciagrossa |
| 27853 |
Interactive Empathy: Achieving Comfort, Professionalism and Respect |
Beth Bacher, Beth Mooney |
| 27854 |
Sustaining a Culture of Exceptional Front Line Experience |
Julie Rish, Dan Bokar |
| 27855 |
High Impact: Deconstructing the Relationship between Patient Experience, Engagement and Safety |
Jim Merlino, Nell Buhlman |
| 27856 |
Addressing Caregiver Burnout through Wellness Programs and Engagement Strategies |
Tom Jenike, Tammy Wright |
| 27857 |
Providing Holistic Care in Oncology to Support a Positive Patient Experience |
Buenagracia P. Dela Cruz,
Nina Rodriguez |
| 27858 |
Preventing Hospital Falls through Nurse and Patient Engagement |
Ma. Gemma Esmalla, Linda Rakoski |
| 27859 |
Physician Burnout: Why Improving Patient Experience Is the Answer |
Thomas Howell, Pam Prissel |
| 27860 |
Beyond the Dashboard: Using Key Drivers to Engage Front-Line Teammates & Improve Patient Experience |
Jennifer Gruber, Linda Johnson,
Cristine Jimenez |
| 27861 |
Communications Strategies to Positively Affect Patient Experience in an Ambulatory Care Setting |
Dawna Jennings, Annie Broyles |
| 27862 |
The Correlation between Empowered Consumers and Satisfied Patients |
Preston Gee, Lauren Goodman |
| 27863 |
Creating a Successful Website and Appeal Process for Transparency |
Susan Congiusta, Peter Sanzone |
| 27864 |
Achieving Caregiver Resilience |
Thomas Lee |
| 27865 |
Stay Ahead, Know Your Meds: An Innovative Approach to Patient Education |
Emily Emma, Anne M. Lasota |
| 27866 |
MD to MD Coaching: What Works, What Doesn't |
Ghazala Sharieff |
| 27867 |
Correlations of Technology and Safety Burden on Patient Experience |
Henry Pitt |
| 27868 |
Adapting Patient Experience Strategies to Enhance the Home Health Environment |
Rebecca Skrine, Rebecca Cartright |
| 27869 |
Re-Engaging a Culture through a Systematic Approach to Leadership Development |
Tony Urbina |
| 27870 |
Accelerating the Ambulatory Patient Experience through Clinical Engagement |
Alan Dubovsky, Joseph John |
| 27871 |
Patient Throughput Promotes Patient Experience in the Emergency Department |
Dawn Moeller, Roseanne Niese |
| 27872 |
Focusing on What You Can Control to Improve Performance and the Patient Experience |
Colleen LaCroix |
| 27873 |
Methods to Increase Safety through Nursing Bedside Shift Reporting |
Kristen Kremer, Nicole Lincoln |
| 27874 |
A Primary Palliative Care Intervention: Facilitating Goals of Care Conversations Across Settings |
Catherine Arnold, Arjun Rangarajan,
Rebecca Berger |
| 27875 |
Consumerism in Health Care: Current and Future Implications |
Ramu Potarazu, Patricia Cmielewski |
| Item |
Friday, November 4, 2016 |
|
| 27876 |
Using Point of Care Real-Time Surveying Across a Large System |
Shon Tackett, Maggi Savo |
| 27877 |
Segmentation Insights to Drive Patient-Centered Care and Performance |
Deirdre Mylod |
| 27878 |
Our Patient Experience Transparency Journey |
Simone Holder, Pamela J. Kane |
| 27879 |
Collaborative Caregiver Engagement Strategies to Improve Results |
Carol Jennings, Kit Exum |
| 27880 |
Transforming White Boards into Communication Boards |
Stephen Weinberg, Jennie Fleischmann |
| 27881 |
Green Belt Solutions to Prevent Pressure Ulcers in Intensive Care Units |
Sheryl Durr |
| 27882 |
Improving Physician-Patient Communication Through an Inpatient Physician Coaching Program |
Zane Magers, Shelley Clyne,
Ashley Padilla |
| 27883 |
Improving the NICU Patient Experience by Empowering Families |
Kristy Lozina,
Regina Valencia-Companioni |
| 27884 |
Lowering the Volume, Increasing the Scores: A Multi-Disciplinary Approach |
Pamela Boyd, Elenie Lochonic |
| 27885 |
Preparing for MIPS: CAHPS Updates for Medical Group Leaders |
Mary Grace Kane, Sarah Ponder,
Emily Fischer |
| 27886 |
Activating Physician Culture with Physician Coaching on Relationship-Centered Care |
Laura Cooley, Calvin Chou,
Larry Hollier |
| 27887 |
Significant Increase: An Introduction to the Statistics of Patient Experience |
Kristopher Morgan |
| 27888 |
Identifying Strengths in Organizational Culture to Improve the Patient Experience |
Suzanne Sterchi, Laurel Ris |
| 27889 |
Hiring and Coaching Strategies for Improved Employee and Patient Engagement |
Grace Greenan, Lisa Steeves |
| 27890 |
High Intensity High Reliability: Safety at the Sharp End |
Kate Kovich |
| 27891 |
Coming Together to Improve the Patient Experience across a Complex Health System |
Lisa Allen, Deborah Miller,
Denise Remus, Sheree Riley, Dawn Hohl, Heather Webb, Cynthia Daniels |
| 27892 |
Creating a Family-Centered Experience through Survey Comment Transparency |
Shannon Grad, Cheryl B. Hoey |
| 27893 |
Hourly Rounding: Creating the Foundation for Lasting Change and Successful Outcomes |
Bethany Simpson, David Chilicki |
| 27894 |
Engaging Front-line Care Teams to Improve Patient Experiences |
Carrie Desimone, Carrie Adelman |
| 27895 |
Leveraging Leadership Rounding to Improve the Patient Experience |
Shannon Hancock, Michelle Hennessy |
| 27896 |
Improving the Patient Experience and Nursing Sensitive Indicators through a Bundled Approach |
Mary Del Guidice, Kathryn Farrell |
| 27897 |
CURO Conversations: Enhancing Patient Relationships through Effective Communication |
Gieselle Poveromo, Yolanda Moore,
Justin F. Haynie |
