27823 - The Community Benefit of Pooling HCAHPS: Lessons from the Chicago Landscape of Patient Experience [ ]

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27823 - The Community Benefit of Pooling HCAHPS: Lessons from the Chicago Landscape of Patient Experience

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Panel Discussion

A panel discussion with patient experience leaders from Loyola University Health Systems, Northwestern Medicine, Rush University Medical Center and University of Chicago. There are many benefits to patients when hospitals serving an area share patient experience data in a non-competitive fashion. The combined data provide a better view of the real patient experience and the needs of the community as a whole. Speakers will share the first insights gleaned from this approach for a group of Chicago area hospitals. Attendees will learn details of the steps taken to achieve a new level of cooperation among hospitals for the benefit of all patients.