From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Kit Bredimus, Bob Dent

Learn how to create a culture that inspires innovation and communication. Incorporating the values of your organization?s staff into improving the patient experience can improve staff and provider communication, both inter-professionally and with patients. Targeting specific goals in patient experience and enforcing positive behaviors rather than focusing on poor performers provided this organization the framework on which to build a culture of ownership to drive patient experience improvement in its emergency department.