27835 - Physician Communication Training Improves Patient Satisfaction, Empathy and Burnout [ ]

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27835 - Physician Communication Training Improves Patient Satisfaction, Empathy and Burnout

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Katie Neuendorf

Physicians today have many task and time pressures. In consideration of these challenges and the expectations of patients, a course on health care communication is not only a worthwhile investment of their time?it is essential. In this session, the speaker will review the data that show the positive improvements on patient experience scores, physician levels of empathy and physician burnout following a mandatory communication training session at a large academic institution.