From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Beth Bacher, Beth Mooney

Attendees will learn strategic approaches to teaching and practicing empathy, including an interactive exercise to demonstrate how empathy can create a culture of comfort, professionalism and respect. The speakers will demonstrate a mindfulness component that provides staff several stress-reducing tools to help them enter into the moment and connect with themselves, patients and each other.