27860 - Beyond the Dashboard: Using Key Drivers to Engage Front-Line Teammates & Improve Patient Experience [ ]

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27860 - Beyond the Dashboard: Using Key Drivers to Engage Front-Line Teammates & Improve Patient Experience

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Jennifer Gruber, Linda Johnson, Cristine Jimenez

Learn how to turn Home Health CAHPS data into actionable efforts. Using the Press Ganey Priority Index and Improvement Portal resources, Carolinas HealthCare System Healthy@Home patient experience performance improvement teams engage frontline staff to listen, understand and respond to the patient voice. Speakers will share lessons learned, key resources and stories that demonstrate how to include, inform and inspire every person, every encounter, every time.