27861 - Communications Strategies to Positively Affect Patient Experience in an Ambulatory Care Setting [ ]

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27861 - Communications Strategies to Positively Affect Patient Experience in an Ambulatory Care Setting

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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Dawna Jennings, Annie Broyles

Learn how an ambulatory surgery center (ASC) tackled communication challenges during and after an organizational change?with great success. By engaging leaders and team members, communication became second nature. A strong connection between employee engagement and patient experience was identified. The strategy to improve communication, celebrate successes and work collaboratively on opportunities has led to continued improvements and climbing patient experience rankings.