From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Shon Tackett, Maggi Savo

Baylor Scott & White Health began using the Press Ganey point of care tool as a way to enhance rounding by capturing immediate feedback. This real-time feedback is used to support service recovery interventions, process improvement initiatives and employee recognition. Learn a governance process that can optimize usage of the tool across hospitals, clinics and other settings. Presenters will review an implementation tool kit and approved set of core questions to guide local tool utilization. Baylor Scott & White Health is a 2016 Press Ganey Success Story Award? winner.