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 29693 - Improving Engagement and Patient Experience in a High-Volume, High-Acuity Academic ED $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Jennifer Koebel, Christy Klein

Carolinas Medical Center is an academic medical center teaching hospital and Level 1 trauma center. In this session, attendees will learn how this high-volume, high-acuity facility with a constrained design and complex patient population increased teammate engagement survey results, decreased vacancy rates and increased top-box scores for overall ED satisfaction. Speakers will discuss the tools utilized to achieve these results, including leader rounding on teammates and patients, a leader on-call structure, focus groups, peer interviewing, and simulation training and education.

 






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