From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Carol Santalucia, Jessica O?Connor

Communication skills training has been shown to positively impact both patients and caregivers. Although it can be difficult to take caregivers off-line for training, caregivers? ability to build rapport quickly and communicate effectively is critical to improving care delivery. Attend this session to learn about the Communicate with H.E.A.R.T. program. Developed by the Cleveland Clinic to address caregiver communication, this training program equips frontline staff with tools and tactics to improve the patient experience.