From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Lynn Hennessy, Jennifer Dynia
This session?s presenters will share how purposeful weekly rounding can be a catalyst to transform leadership influence and culture. Recognizing the need to better understand current state at the bedside and reduce barriers to providing consistently great care, Advocate implemented a nurse leader and patient experience coach weekly rounding initiative. Results included increased collaboration between leaders and staff to identify root cause, the establishment of more effective accountability structures, and the opportunity to role-model expected behaviors and recognize stories that connect leaders and staff to their shared purpose of reducing patient suffering.
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