From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Erika Diaz, Maggie Weimer

In this session, attendees will learn how to harness the power of storytelling to drive staff engagement and promote a positive patient experience. Speakers will share how regularly utilizing stories to recognize outstanding staff and highlight best practices helped Texas Children?s reduce avoidable patient suffering. They will also explain how to construct behavior-specific praise and implement this strategy in your own organization.