From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Rosalind Washington, Adam Myers, Aisha Hicklen
Despite advances in technology and improved functional roles in health care, preventable medical errors still occur and clinician-patient communication continues to be ineffective. In this session, attendees will hear how an improved communication process?enhanced with ?Role Chartering? and other care team High Reliability tools?engaged a hospitalist, clinical nurse lead and registered nurse at Texas Health Physicians Group in a collaborative effort that led to improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores and decreased length of stay.
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