From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Suzanne Smith

Through collaboration with a Patient and Family Advisory Council, Mercy Health System identified an overwhelming need for clear initial communication to set expectations for what to expect upon admission. Attend this session to discover the benefits of Welcome Rounds, which are designed to improve patient-caregiver communication by outlining what a patient should expect from their care team within the first 24 hours. Also, learn how to improve the patient experience by reviewing care from the point of admission, introducing the members of the care team, outlining general timelines and teaching patients how to voice their concerns.