From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Carlyn Murray, Minelly Ayala
The nurse greeter role was developed to facilitate patient flow through the emergency department. This session?s presenters will explain how this evidence-based strategy has improved preliminary recognition of the urgency of a patient's condition, thereby creating more efficient patient flow that has resulted in significant improvements in overall patient and staff experience, patient safety, and patient outcomes and quality measures.
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