12193 (301) Talk Like an MBA Part 1
Denise Chamberlain, CPA

Abstract
Administrative and financial management is a foreign language to most clinical managers. Many have never received formal training in those areas and those that did probably had a few classes in college long before they ever began working as a nurse. But Administration keeps talking to them like they should understand; asking questions, demanding explanations, and requesting information that seems confusing. At the conclusion of this presentation, the attendees will have a basic foundation to build a bridge between the clinical care and the Administration to communicate in the same language and make working together better and more successful and less stressful for all.

Learning Objectives
1. Describe communication techniques to use with Administrative leadership concerning items of interest including financial and performance issues.
2. Outline the purpose and process of performance metrics and budgeting.
3. Explain how exectuve leaders use montly operating reviews (which include metrics on quality, service, access, productivity, and finance) to approach strategic planning, budgeting, and labor management issues.
4. Describe how an understanding of administrative and financial operations can increase effective communication between NICU managers and executive leaders, particularly concerning the effects of daily NICU management on successful performance.