We ship all items via United States Postal Service (USPS). Your shipping cost is displayed in your shopping cart before you finish checking out. Shipping cost is based on the number of items purchased.
Our Returns Policy
You may return most items sold by FleetwoodOnsite.com within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error. We cannot accept returns of certain items, including any item that is not in its original condition, is damaged, or is missing parts.
Problem with an Order?
If something is wrong with an order that is being fulfilled by FleetwoodOnsite.com, we certainly want to help you. Please read the information below for more on how to proceed.
Did you receive a damaged or defective item?
If you received an item that arrived damaged or defective, please click here to Contact Us. Indicate your order number, the number of items you are returning, the reason for return, and whether you would like a refund or a replacement item sent to you. We will respond to your inquiry promptly.
Did you receive the wrong item or an item you did not order?
Please click here to Contact Us. Indicate your order number, and the items that you did not order. We ask you to indicate the number of items you are returning, as well as whether they arrived instead of or in addition to items that you did order. We also ask you to indicate whether you need a refund or a replacement sent to you.
Are you missing an item?
Check the packing slip that was included with your shipment. If there is an error, contact us and we will send a replacement item to you. You will not be charged any additional shipping costs beyond those you had originally authorized.
Wondering where your order is?
If you have not yet received your order at all and think that you should have by now, visit the link in the email receipt you received. That link will take you to your order status page where you can view the updated status of your order.