| LEVERAGE TECHNOLOGY TO ENHANCE CUSTOMER ENGAGEMENT AND PRODUCT PERFORMANCE |
| BEST PRACTICES IN CLAIMS MANAGEMENT |
| A LOOK INTO THE CONSUMER / AGENT RELATIONSHIP - FINDINGS OF GEN RE RESEARCH |
| MED SUPP TODAY; MED SUPP TOMORROW -- LATEST DATA & FORECASTS |
| PATH TO PURCHASE: MEDICARES FUTURE CUSTOMER |
| MED SUPP TRENDS; HOW LOW CAN THEY GO? |
| UNDERSTANDING AND CAPITALIZING ON REGIONAL VARIATIONS IN MED SUPP |
| MEDICARE SUPPLEMENT RATE STRUCTURE ALIGNMENT |
| CUSTOMER ACQUISITION: METHODS AND MANAGEMENT |
| NEW TO MEDICARE - BOOMERS ARE CHANGING THE GAME |
| WHAT IS SINGLE-SIGN-ON AND WHY IS IT CRUCIAL TO MY BUSINESS? |
| THE $1,000 DIRECT MARKETING CHALLENGE - FIND OUT WHAT WORKED BEST |
| NATIONAL UPDATE: LATEST CMS PROGRAM CHANGES -- WHAT'S LIKELY NEXT? |
| THE MOBILE AGENT |
| UNDERWRITING - TRENDS, OPPORTUNITIES & BEST PRACTICES |
| THE MEDICARE SUPPLEMENT INSURANCE CEO PANEL |
| USING RETIREMENT PLANNING PORTALS TO TARGET AGING-IN MARKETS |
| MEDICARE EXCHANGES ARE TRANSFORMING RETIREE CARE: WHAT LIES AHEAD? |
| MEDICARE ADVANTAGE vs. MEDICARE SUPPLEMENT GROWTH - MIGHT THE TIDE CHANGE? |
| STATE UPDATE: PROBING DEEPER INTO WHAT'S TAKING PLACE AT THE STATE LEVEL |
| BLUEPRINT FOR BUILDING A PROFITABLE MEDIGAP CAREER SHOP |
| AGENT RECRUITMENT: NEW APPROACHES TO FINDING NEW AGENTS |
| MED SUPP: WHAT WE'VE LEARNED ABOUT MEDICARE's RED-HEADED STEPCHILD |
