Format: MP3 Download $10 - or - Compact Disc $12

Presented by: Jon Novak

Description:

The CCC ONE Repair Workflow session will focus on best practices for shop management. Topics will include parts management and electronic invoicing, repair planning, customer communication and marketing, and an overview of the audit and call center products. This session will benefit all roles with the shop. Parts Management Parts shopping (Touch) ePO and electronic invoicing Parts dashboard Repair Planning Repair plan methodology Phase creation and standardization Reporting and cycle time Customer Communication and Marketing Carwise Maximizing the benefit for your business UpdatePlus integration and CSI reports Customer Experience Dashboard Custom Fields (Reporting) Central Services Overview Contact Center Central Review