From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Alison Tothy, Sue Murphy

University of Chicago Medicine is on a lean journey, harnessing best practices to influence process improvement and productivity. Looking to fully adapt lean management tools to shape the patient experience, University of Chicago Medicine designed a patient mapping approach that identifies improvement opportunities in communication, physical environment and emotional support while managing patient perceptions through the standardization of service delivery. Speakers will share more about this process and how it takes the patient voice one step further in prioritizing key initiatives.