From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Bethany Simpson, David Chilicki

In this session, presenters will outline the history behind the need for change in rounding practices on an inpatient unit, the change methodologies embraced and the barriers encountered during the process. Speakers will share lessons learned and solutions for the successful implementation of an hourly rounding methodology. The approach is founded on Northwestern Medicine?s iCARE model, which is a proactive technique to address patient needs, prevent falls, reduce call lights and improve overall quality of patient care.